At Prime Spare Parts, we strive to supply high-quality automotive components that match your exact specifications. If you are not completely satisfied with your purchase, review our refund and return guidelines below.

1. Return Window & Eligibility

   • Return Period: You may request a return within 30 days of delivery.

   • Item Condition: Returned items must be unused, uninstalled, free of grease or tool marks, and in their original, undamaged packaging with all hardware and manuals included.

   • RMA Authorization: All returns require prior approval. Unsolicited returns sent without a Return Merchandise Authorization (RMA) number will be rejected.

2. Non-Returnable & Special Order Items To ensure product integrity, certain items cannot be returned unless they arrive defective or damaged:

   • Electrical & Electronic Components: Control modules, sensors, wiring harnesses, and relays (once opened or installed).

   • Major Mechanical Assemblies: Used, refurbished, or special-order engines and gearboxes.

   • Clearance Items: Products marked as “Final Sale” or “As-Is.”

3. Damaged, Defective, or Incorrect Items

   • Inspect your package upon delivery. If an item arrives damaged, defective, or incorrect due to our error, notify us within 48 hours of delivery.

   • Please provide clear photos of the shipping box, product packaging, and the specific part/defect to support@primespareparts.com.

   • We will supply a prepaid return label and issue a replacement or full refund at no extra cost.

4. Return Process

   • Step 1 (Request): Contact customer support at support@primespareparts.com with your order number, part number, and reason for return to receive an RMA number.

   • Step 2 (Package): Place the item securely in its original packaging along with your RMA paperwork. Write the RMA number clearly on the outer shipping carton.

   • Step 3 (Ship): Send the package to the return address provided with your RMA confirmation.

5. Shipping Costs & Restocking Fees

   • Customer Responsibility: For standard returns (e.g., changed mind, ordered wrong part), you are responsible for return shipping costs.

   • Restocking Fee: Returns for reasons unrelated to our error or product defect may be subject to a 15% restocking fee to cover inspection and re-packaging.

   • Original shipping fees are non-refundable.

6. Refund Processing

   • Once received, your return will be inspected within 3–5 business days.

   • Approved refunds will be issued to your original payment method. Depending on your financial institution, it may take an additional 5–10 business days for the credit to post to your account.

7. Contact Information

   For all return-related inquiries:

   • Email: support@primespareparts.com

   • Business Name: Prime Spare Parts